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JBoss Product Update and Support PolicySPECIAL NOTE:When we introduced in April 2007 our new JBoss Enterprise Middleware product delivery model, we accommodated this change by continuing to provide support for our enterprise customers in transition, assisting them while they moved from using community-supported JBoss.org projects to our enterprise-supported JBoss Enterprise Middleware subscription products.After this 12 month period, please be advised that, as of August 1st, 2008, this transition will end and we will no longer provide support for JBoss.org community projects as part of your JBoss Enterprise Middleware subscription; only software obtained from the JBoss Customer Support Portal will be supported, as noted in the subscription support agreement. This August 1st deadline is applicable in particular for community-supported JBoss.org projects such as Application Server 4.2 and above. This is why these products do not appear below in the Details section.
OverviewJBoss offers Product Subscriptions and Support Services for the JBoss Enterprise Middleware products listed on this page below. JBoss has established fixed life cycles for JBoss Enterprise Middleware products which will allow customers and partners to plan their resources, certifications, and implementations accordingly.JBoss releases errata to address bugs, provide enhancements, or to fix security vulnerabilities. With each erratum, we supply an advisory to give details of the issues being fixed as well as how to obtain and install the required software packages. Certified product downloads and errata/patch releases are made available to JBoss customers via our Customer Support Portal. DetailsTo facilitate and retain the high standard of stability inherent in the JBoss Enterprise Middleware products, the product support services are divided into two phases after General Availability (GA) of a major release.Phase 1: Full Support.Start Date: General Availability.Production support is provided according to the published Scope of Coverage and Service Level Agreement. Developer support is provided according to the published Scope of Coverage and Service Level Agreement. All available and qualified errata will be applied via periodic Product Updates and Service Packs or as required for Security level errata. Updated ISO images, if applicable, are only provided during this Full Support Phase. Note: Only Standard and Premium levels of support are available for MetaMatrix Data Services Platform products. Phase 2: Maintenance Support.Start Date: No less than one (1) year after General Availability.End Date: No less than two (2) years after General Availability. Production support is provided according to the published Scope of Coverage and Service Level Agreement. Developer support is provided according to the published Scope of Coverage and Service Level Agreement. During the Maintenance Phase, security errata and select mission critical bug fixes will be released. Note: Only Standard and Premium levels of support are available for MetaMatrix Data Services Platform products.
JBoss Enterprise Application PlatformJBoss Enterprise Application Platform version 4.3.xGeneral Availability: January 2008Full Support (3 years): January 2008 - January 2011 Maintenance (2 years): January 2011 - January 2013
JBoss Enterprise Application Platform version 4.2.xGeneral Availability: June 2007Full Support (3 years): June 2007 - June 2010 Maintenance (2 years): July 2010 - June 2012
JBoss Application ServerJBoss Application Server version 4.0.xGeneral Availability: September 2004Full Support (3 years): September 2004 - September 2007 Maintenance (2 years): October 2007 - September 2009 JBoss Application Server version 3.2.xGeneral Availability: June 2003Full Support (3 years): June 2003 - June 2006 Maintenance (2 year): July 2006 - June 2008
JBoss Enterprise SOA PlatformJBoss Enterprise SOA Platform version 4.2General Availability: February 2008Full Support (3 years): February 2008 - February 2011 Maintenance (2 years): February 2011 - February 2013
HibernateHibernate version 3.2.xGeneral Availability: October, 2006Full Support (2 years): October 2006 - October 2008 Maintenance (1 year): November 2008 - October 2009 Hibernate version 3.1.xGeneral Availability: December 2005Full Support (2 years): December 2005 - December 2007 Maintenance (1 year): January 2008 - December 2008 Hibernate version 3.0.xGeneral Availability: March 2005Full Support (2 years): March 2005 - March 2007 Maintenance (1 year): April 2007 - March 2008
JBoss PortalJBoss Portal version 2.6.xGeneral Availability: September 2007Full Support (2 years): September 2007 - September 2009 Maintenance (1 year): October 2009 - September 2010 JBoss Portal version 2.4.xGeneral Availability: August 2006Full Support (2 years): August 2006 - August 2008 Maintenance (1 year): September 2008 - August 2009 JBoss Portal version 2.2.xGeneral Availability: December 2005Full Support (2 years): December 2005 - December 2007 Maintenance (1 year): January 2008 - December 2008
JBoss jBPMJBoss jBPM version 3.2.xGeneral Availability: September 2007Full Support (2 years): September 2007 - September 2009 Maintenance (1 year): October 2009 - September 2010 JBoss jBPM version 3.1.xGeneral Availability: February 2006Full Support (2 years): February 2006 - February 2008 Maintenance (1 year): March 2008 - February 2009
JBoss RulesJBoss Rules version 4.0.xGeneral Availability: October 2007Full Support (2 years): October 2007 - October 2009 Maintenance (1 year): November 2009 - October 2010 JBoss Rules version 3.0.xGeneral Availability: April 2006Full Support (2 years): April 2006 - April 2008 Maintenance (1 year): May 2008 - April 2009
MetaMatrix Enterprise Data Services PlatformMetaMatrix Enterprise version 5.5.xGeneral Availability: September 2007Full Support (2 years): September 2007 - September 2009 Maintenance (1 year): October 2009 - September 2010 MetaMatrix Enterprise version 5.0.xGeneral Availability: May 2006Full Support (2 years): May 2006 - May 2008 Maintenance (1 year): June 2008 - May 2009 MetaMatrix Enterprise version 4.3.xGeneral Availability: September 2005Full Support (2 years): September 2005 - September 2007 Maintenance (1 year): October 2007 - September 2008 MetaMatrix Enterprise version 4.2.xGeneral Availability: April 2005Full Support (2 years): April 2005 - April 2007 Maintenance (1 year): May 2007 - April 2008 MetaMatrix Enterprise version 4.1.xGeneral Availability: June 2004Full Support (2.5 years): June 2004 - December 2006 Maintenance (1 year): January 2007 - December 2007 |
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